Anyone with pets knows the Murphy’s Law of super-scary sudden illnesses and panic-inducing injuries: they happen on weekends and holidays, when our primary veterinary clinics are closed. When that happens, we all want to find a good doctor, fast. We want to know what’s happening, how serious it is, and how to fix it.
Now, no matter where you are in the greater Portland area, getting that kind of smart, fast care just got easier. In an emergency when every frantic minute counts, the trained ER and critical care staff at Cascade Veterinary Referral Center is always ready to help.
The Portland area has several emergency veterinary hospitals, some with quick care equivalent to human urgent care clinics, and others with the specialized care and equipment of human ERs. At CVRC, you’ll find skilled ER docs with veterinary technicians and support staff all assigned to their areas of specialty, such as internal medicine and orthopedics. And they have access to diagnostics ranging from digital x-rays and ultrasound to CT scans.
“It’s pretty exciting,” says CVRC Hospital Manager Traci Delos. “There are other choices, but hands down I think we have the best location: minutes off the I-5 freeway, no side streets, and easily accessible from 205 south and 217. From wherever you are in Portland it’s easy to get to us. That’s important when minutes count.
The hospital’s move to emergency service is largely in response to the primary care vets who send patients to CVRC for specialized care. 'Our referring doctors definitely asked for this service,” Delos says. Full staffing means round-the-clock seamless care for the most vulnerable patients.
It’s also the realization of a longtime dream of CVRC’s founder, surgical specialist Dr. Richard Howard. He envisioned emergency care when he opened the hospital a dozen years ago. Every detail from building design to staffing decisions followed this vision. “We got really lucky with our clinician staff, ” Delos beams, “all are highly experienced with eight or more years in ER and critical care.”
While such expertise promises better outcomes for sick and injured animals, it’s also a balm for jangled, frightened humans. “Our clinic is designed around the client,” says Delos. “Sometimes they don’t know why they’re here or what will happen.” Staff members try to help with little touches like knowing the pet’s name before they arrive, and never interrupting a conversation to answer the phone: calls are answered in a side office to allow front-office staff to focus on the humans and animals present.
With other touches like same-day appointments, 24-hour access to staff, and photo updates on a pet’s condition, Delos says, “We’re also a newer ER clinic, so our wait-times are shorter, and we can get you back to your day pretty quickly.”
Adding caring human touches to state-of-the-art care, at CVRC they like to say, “We’re trusted for our care and chosen for our experience.”
The February/March 2018 issue of Spot is brought to you by:
Cascade Veterinary Referral Center * 11140 SW 68th Pkwy, Tigard, OR * 503-684-1800 * CascadeVRC.com