“They love your pet as much as you do. I think that's one of the big differences between independent and box. We just really get to know our customers.” — Nancy Fedelem, Salty’s Pet Supply and Fang & Feather
One hallmark of a great neighborhood pet supply is that it’s part of the neighborhood — and you know it the moment you walk in the door. They know their customers (4- and 2-legged) by name, they keep water and treats handy, and displays are attractive and well thought-out … suitable for the nose-iest customers!
Following are a few more characteristics of GREAT pet supply stores . . . the ones customers have not only come to call “neighbors” in their communities, but “family.”
Owners And Staff Of Neighborhood Pet Supply Stores Are Knowledgeable About Pet Food, Toys And Apparel, And They Work To Stay Abreast Of:
• What’s new, what’s coming, and what is trending
• Safety alerts and product recalls
In addition to being a go-to source for the products your pet needs and loves, the top pros:
• Demonstrate a genuine passion for helping people find the products that suit their pet(s) best
• Stand behind their products and services
• Are involved in their community through: adoption outreaches, events, open houses and/or fundraisers
• Provide valuable (and fun!) information online — on their websites and social media — that helps keep pet parents current on news, trends, products, and special offers
Kristan Dael is a freelance writer and the alter ego of Jennifer Mccammon. She lives in Portland with her 4-pack, and strives to produce articles that inform, edify, engage and entertain.